Your credit union is sitting on a veritable gold mine of member data -- after all, who knows more about your members’ financial lives than you do?
What could you accomplish for your organization and your members if you could tap into this data, access insights, and execute on them?
Rely on Blesson Abraham to help you find out.
Co-founder of data analytics firm SavvyIntel (acquired by AdvantEdge Analytics), Blesson has spent years showing credit unions how to uncover and deliver on the promise of big data.
Blesson’s helped credit unions of all sizes leverage data to drive operational efficiencies, enhanced member service, and a stronger bottom line -- both as an employee at Baxter Credit Union and as a credit union partner. And now he’s brought that experience and data-centric know-how to AdvantEdge Analytics.
Blesson holds a Bachelor’s Degree in Business Management from Northern Illinois University.
When Blesson isn’t uncovering data-driven insights you can find him on the golf course or watching his favorite Chicago baseball team (and, no, it’s not the Cubs!).
Data nerd-tastic facts about Blesson: He and his team of hardworking data gurus have more than 50 years of big data experience and have spent a combined 25 years helping big data make a big difference for the credit union system.
No one knows and serves their members like credit unions.
But when branch visits are declining and the competition is as likely to be a technology giant as a bank, credit unions can’t rely on traditional in-person or telephone interactions to understand their members’ needs. They’ve got to leverage their data across all channels. And Brian Bodell is just the person to help them do that.
Brian believes data provides credit unions with tremendous opportunities to better serve members. Or, as he likes to say, “Credit unions need a data strategy to serve, grow and compete—period.”
Before joining our team, Brian was the CEO of Finivation Software, a real-time integration platform and software development company with a nearly two-decade history of working with credit unions and leading technology partners.
Brian’s other previous positions included VP of global channel development for Fiserv and President at qbt Systems, a banking technology resource. Ever forward-looking, he also serves on the advisory board for CULedger—a CUSO focused on distributed ledger technology—and the CUFX steering committee—an initiative focused on reducing integration time and costs for credit unions.
In short: No matter the credit union data and systems integration challenge, Brian’s likely already taken a deep dive into understanding and solving it.
Brian graduated with a Bachelor of Arts from the University of Vermont and is currently getting his Masters in Cybersecurity from George Washington University.
When he’s not headed to the airport for a business trip Brian’s probably headed there for a long flight with his family. He loves global travel and describes himself as a “very adventurous eater.” Brian admits to a love of sweetbreads, sea urchin and sea cucumber (please Google for a full appreciation of these seemingly benign delicacies).
Data nerd-tastic fact about Brian:He’s currently pursuing a Master’s degree in cybersecurity “for fun.” Brian is fascinated by the role data plays in improving security—for things like fraud detection and authentication—and can’t wait to spend his free time learning more.
When you’re looking for an external partner -- especially in an area as sensitive and dynamic as data analysis -- you need a resource that delivers consistency, transparency, strategic vision, and a track record of secure, efficient day-to-day operations.
In short, you need a company whose business operations are headed by Tarrian Cale.
Tarrian offers more than two decades of experience providing strategic and tactical leadership and has an impressive track record when it comes to managing change. We count on Tarrian -- and you can too! -- to keep your data analytics humming along smoothly.
Prior to joining CUNA Mutual Group, Tarrian worked as an HR professional at UnitedHealth Group and Fiserv, where he first gained exposure to the world of financial services.
Tarrian holds a Bachelor’s Degree from Bowling Green State University.
Tarrian spends his free time trying to keep up with his sports-loving offspring—currently exploring soccer, baseball and swimming --or kicking back to enjoy an NCAA football game.
Data nerd-tastic facts about Tarrian: Although Tarrian is relatively new to the worlds of credit unions and big data, he’s no stranger to big numbers. His professional career has included direct oversight of hundreds of employees, providing strategic and leadership support for thousands, and strong experience with multi-million dollar operational budgets.
Feeling excited about the wealth of data your credit union has access to—but also a sense of “now what?” when it comes to actually putting it to work?
That’s because you haven’t met Emily Engstrom.
As the leader of the Insight Activation team, Emily provides the critical last piece of your data puzzle. Whether you want to use data to better engage with your members, grow wallet share, uncover trends in fraud, better manage lending risk or optimize your marketing channels, count on Emily and her team to develop an exceptional data strategy that deploys your resources efficiently and effectively.
Before joining AdvantEdge Analytics, Emily held a variety of roles with CUNA Mutual Group. She helped credit unions throughout the Midwest manage lending compliance and operations and oversaw sales planning strategies for a number of CUNA Mutual Group products and services.
Emily started her system career with one of the Midwest’s premier credit unions: $2 billion Summit Credit Union. There she honed her skills in lending, operations, retail branches and underwriting.
When she’s not helping credit unions activate their data insights, you’re likely to find her taking a run, traveling somewhere new or just enjoying time with family and friends.
Data nerd-tastic fact about Emily: Credit unions are one of her favorite topics around the office and around the dining room table. Emily and her better half met at a credit union and her husband continues to work there and oversees all retail efforts for the credit union’s 34 branches. Which means Emily has daily exposure to the real challenges and opportunities credit unions face and the critical role data can play in addressing and optimizing them.
Ready to start your data journey but not quite sure where you should be headed or the steps to make it happen?
It’s time to call Aaron Grossman.
One of our Solution Specialists, Aaron would love to meet your staff, learn about your credit union and your members, and walk you through the process of creating a data and digital transformation for your organization.
A long-time credit union member, Aaron has fond memories of his childhood credit union and the feeling that it always seemed to know and understand him. He’s thrilled to help credit unions uncover and use data insights that can establish that same kind of connection for today’s members.
Aaron joined AdvantEdge Analytics after successful careers with Oracle and IBM. There he honed both his data analytics knowledge and client service skills and showed dozens of companies how to use data to make informed decisions.
Aaron has always been interested in connections and structure and holds Bachelors degrees in sociology and architecture from the University of Virginia.
When he’s not tackling a client’s data challenges, you’ll probably find Aaron outside—no matter the weather. Aaron loves to get away from his desk and head outdoors. You’ll typically find him playing sports, checking out a great new restaurant or hanging out with his faithful companion Tucker, his Blue Lacy.
Data nerd-tastic fact about Aaron: He loves fantasy sports and has spent more hours than he’d care to tally up playing fantasy football, basketball, and baseball. Aaron admits to relying on luck when he first started playing. But once he realized the competition was using data and analytics to make their draft picks, he quickly changed his strategy (and even relied on a software developer buddy to build him a spread sheet).
In today’s multi-channel world, it could be easy to overlook the power of a communication mainstay: the phone call.
But that, says our Senior Outbound Engagement Manager, Phil Huynh, would be a mistake. Outbound calls continue to drive results and revenue, especially when your outbound call program is personalized and data driven. And — we’d like to add — especially when Phil is creating and implementing your program.
Phil understands a successful outbound program isn’t about handing your staff a one-size-fits-all script. It’s about working closely with your team to leverage their communication style to help them navigate the dynamics of a challenging call—and improve their overall sales and service skills as well.
You can see why. In addition to extensive in-branch experience, Phil’s resume includes learning development, coaching, sales, curriculum design, team building and training delivery — most of it in the financial services space. He comes to our team after six years as a credit union training, quality and sales manager; prior to that Phil spent more than a decade as a business training consultant at one of the country’s largest banks.
Phil holds a Bachelor of Business Administration degree from Cal State San Marcos.
When Phil isn’t showing credit unions how to better connect with their members, he’s probably connecting with his favorite people: his family. During his free time, you’re likely to find Phil and his gang enjoying the great outdoors in Southern California—soccer and hula dancing are two current favorites.
Data nerd-tastic fact about Phil: He’s an avid, self-taught builder of all things, from furniture to houses. Phil loves the common sense, creativity and, yes, data, that goes into every building project. And he enjoys diving into each step of the construction process, from rough design drafts to final execution. Have a question about a load-bearing wall or the right way to feather your drywall? Ask Phil!
Think data analytics is dynamic? Consider the legal swirl surrounding it. Concerns about privacy, security, and how consumer data is gathered and used, are legitimate and complicated. And that’s why we’re so happy to have Carolyn on our team.
Before joining AdvantEdge, Carolyn spent nearly a decade overseeing CUNA Mutual Group’s corporate governance activities and its corporate compliance and ethics program. She also has extensive experience in IT-related legal issues, having served as an intellectual property attorney and as a contract attorney who specialized in IT contracting.
Prior to joining the credit union system, Carolyn was in the Wisconsin legislature for almost 10 years. There she worked with various state representatives and senators and served as the committee clerk for the Assembly Public Health Committee.
Carolyn earned her Juris Doctorate from the University of Wisconsin-Madison and her bachelor’s degree in political science and business administration and management from Edgewood College.
How does Carolyn like to spend her free time? With four kids under the age of 10, she’ll have to get back to you on that in a few years. Carolyn does make time to dedicate many of her non-working hours to the Wisconsin Chapter of the Prader-Willi Syndrome Association, where she’s on the board of directors. She’s also the Governance Council president for the Verona Area International School (a 50/50 Mandarin/English immersion charter school).
Data nerd-tastic facts about Carolyn: A self-described “double nerd,” she lives for corporate governance(!) and is thrilled to apply that fascination to the always changing world of data analytics.
Data matters. But it tends to matter more if there’s a talented storyteller who can interpret the data, give it context, and share it in a way that lets stakeholders understand just what that data is trying to say.
Meet Anne Legg. Storyteller extraordinaire. Credit union expert, thought leader, and champion.
Over the years, Anne has helped credit unions of all sizes understand their data and leverage it to create transformational business strategies. And she has an enviable track record of turning data into solutions—solutions that tackle the challenges of today’s competitive and highly regulated and disrupted business climate.
A credit union veteran, Anne has written extensively on the credit union business model and business strategy. She’s served on various credit union organizations’ boards and been a contributing author to CUNA’s Environmental Scan, the credit union industry’s leading strategic planning guide.
Anne is a graduate of the University of Iowa and holds a Master’s in Business Administration with an emphasis in Marketing from National University, San Diego.
When she’s not digging into credit union data you can find Anne honing her storytelling skills at her local library, a storytelling festival or a big-data meet-up group.
And when she’s not tapping into the power of stories, Anne is probably biking, swimming, hiking, running or (literally) getting down and dirty in a tough mudder competition.
Data nerd-tastic facts about Anne: She’s worked closely with 75% of the core processors in the credit union space and recently used big data to help a credit union client record its highest loan volume in history.
Humans create more than 2.5 quintillion bytes of data each and every day. (For a little perspective, that number of pennies, laid flat, would cover the Earth five times).
Even though your credit union doesn’t face that sort of data deluge, we’re guessing you’re still a bit overwhelmed by the information you do need to manage.
Which is exactly why you need Adam Malka.
Adam understands data: How to tap into it, make sense of it and, most important, use it to better connect with and serve your members. He knows the right data— properly managed and modeled—can help members feel more connected to their credit union.
Adam first became fascinated by the power of data and digital connections during his time at LendingClub, a completely online lending platform. He followed that with a position at S&P Global Market Intelligence, where he created data solutions for financial institutions with $500M to $1.5B in assets.
Before diving into the digital world, Adam received a Bachelor of Arts degree in Political Economy from the University of California, Berkeley.
When he isn’t helping credit unions plan and implement their data journeys, Adam’s likely taking a journey of his own. Adam loves to travel. The one place he makes sure to visit no matter where his journeys take him? The library. Adam enjoys the chance to check out the architecture and reading materials and to feel like a local.
Data nerd-tastic fact about Adam: He’s fascinated by the role graphics play in telling a data story. During his time at Lending Club, Adam helped create visual tools that gave the sales team real-time access to their performance data.
Wish you had a crystal ball that could provide the sure-fire next steps to drive your credit union’s digital transformation? We’re happy to bring you the next best thing: Shazia Manus.
A credit union data pioneer, Shazia has a history of credit union data firsts. She oversaw the system’s first investment in leveraging offshore analytics capabilities and co-created the first member attrition model for credit unions using big data principles.
Those seem like data-centric achievements, but don’t let them fool you. To Shazia, the credit union member is first; data is but a means to an end. Having been both a credit union leader and provider, Shazia understands the cultural nucleus, business model, systems, and digital gaps of both credit unions and system technology providers.
Shazia spent nearly a decade at Greater Iowa Credit Union, ultimately as President/CEO. On the provider side of the aisle, she served as CEO for payments processor TMG and most recently as EVP, Chief Product & Strategy Officer for CO-OP Financial Services.
She began her academic career at University of Dhaka in Bangladesh before transferring to Iowa State University where she earned a bachelor’s degree in Economics. Shazia is also a graduate of Harvard Business School’s Executive Leadership Program; the University of California, Berkeley’s Center for Executive Education; and the CUES CEO Institute.
When she’s not helping credit unions see how digital transformation can positively affect their members, Shazia is probably indulging in her favorite pastime: learning something new. Having completed a cake-decorating class, she continues to perfect her baking at home (ask to see one of her amazingly intricate designs); her piano lessons continue to inspire her; and she recently started studying with a Zen coach to improve her mindfulness practice. The common thread and one she embraces professionally too: an ability to lean on and learn from others.
Data nerd-tastic facts about Shazia: Although data might be stored as binary code, she doesn’t see it as binary or black-and-white. It’s messy and multi-dimensional -- and that’s just how she likes it!
Take a look at Mark’s professional credentials and you’ll quickly see two common threads: curiosity and technology. In every role, Mark has leveraged both to help his clients address their challenges and improve their operations.
Mark has worked with a wide range of companies, from start-ups to multi-nationals, in fields that include cooperative finance, money transmittance, mobile, and ecommerce. In a number of recent projects, he’s focused on using mobile device data to reduce fraud and enhance the user experience in real time—experience we’re excited to tap into for the credit union space.
Mark’s curiosity also drives him to look beyond technology when he’s helping clients navigate a challenge. He’s found the collaborative nature of credit unions to be an excellent way to help clients uncover and apply best practice solutions.
Mark is currently wrapping up the Executive MBA program at Penn State University (go Mark!) and holds a bachelor of science degree in Business Accounting from California Polytechnic State University.
When he’s not helping credit unions leverage their data,, you can find Mark spending time with his wife and their two children, working on a project around the house or outside enjoying a run or a swim.
Data nerd-tastic facts about Mark: Think mobile banking is all about smart phones? In the tech dark ages of 2000, Mark helped San Francisco’s Patelco Credit Union launch mobile banking on flip phones and Palm Pilots!
It might not be the first word that comes to mind when determining how to best tap into and leverage your member data insights. But it’s the one Tyler Nelson thinks of when he’s about to help a new credit union client navigate their data transformation journey.
That’s likely because Tyler finds everything about data so valuable and rewarding. He loves helping a credit union move from a place where they’re struggling to organize and optimize their data, to one where they’re confidently using it to drive success for their members and themselves. Which, come to think of it, does sound like fun.
Tyler comes to AdvantEdge Analytics from the world of investment banking and trading and brings a deep understanding of big data, artificial intelligence and predictive analytics to our team. He combines this knowledge with an appreciation for credit unions’ member-first focus and Tyler’s excited to help our clients make a difference.
Tyler’s interest in economics goes back to his days at the Air Force Academy and he holds a Bachelor’s degree in Economics and Political Science from Howard University. Tyler is a graduate of the Tuck Business Bridge Program at the Tuck School of Business at Dartmouth, where he honed his forecasting and modeling skills.
When he’s not showing credit unions how to use data to drive member value, Tyler’s enjoying having the Rockies in his backyard once again. After spending much of his childhood in Wyoming and Colorado, Tyler opted for the coasts after college. Although he loved living in New York City and San Francisco, nothing could quite replace the mountains. Tyler was thrilled his move to AdvantEdge Analytics allowed him to move his family to the Denver area.
Data nerd-tastic fact about Tyler: He kicks off each morning with a math session with his oldest daughter. Tyler reports she’s been dying to learn long division for the past year and now that she’s tackled multiplication —at the tender age of seven!— they’re ready to roll.
Should you trust your experience or trust the numbers? Chris Nicholas would be quick to point out the answer is typically “both.” To him, it is critical to combine deep business expertise with data and cutting-edge analytics to create actionable insight.
Chris has spent the last 20 years in consulting, application development, and data science. Over the past decade, he’s built multiple analytics and data programs from the ground up and most recently led analytics for TruStage Insurance at CUNA Mutual Group.
Before that, Chris built and led the data science organization at Nationwide Insurance and worked at management consultant KPMG serving a diverse mix of Fortune 50 clients in the U.S. and abroad.
Chris has a Bachelor of Science degree in Landscape Architecture from the University of Connecticut and has completed graduate coursework at The Ohio State University.
Chris is an ardent believer in the power of data and feels it empowers each of us to better understand the world around us and make positive, measurable change at home and at work. His philosophy: “Start with the simplest thing that works, then make it work better.”
When Chris isn’t empowering his clients with his thoughtful approach to data and analytics, he’s probably in a trout stream, putting a few more miles on his road bike, or enjoying a home brew.
Data nerd-tastic facts about Chris: Chris and his team of data wizards tirelessly spin data and variables to create and fine tune our predictive models. In 2016, these models helped credit unions protect thousands of members.
Data is a voice—a tool that can help you better understand your members. But like any voice, it’s not always obvious what it’s trying to tell you, which is where modeling comes into play.
But good modeling is hard to do well. It depends on judgment calls, a strong understanding of modeling theory and exceptional skill. And it’s a discipline that’s incredibly difficult to build on your own. Which is why we’re so pleased to offer our clients the modeling expertise of Ben Ogorek.
Although Ben quite modestly describes himself as a “pretty good data scientist,” we like to think of him as the “secret sauce” that allows us to create and leverage models that meet or exceed what the big financial services players are using.
Ben came to credit unions after years in various analytics departments at Nationwide and Google. His previous experiences allow him to see things through the lens of IT, software engineering and predictive modeling. This perspective gives Ben a broader appreciation for what could work and drives him to be a bit more aggressive when exploring and refining his models.
Ben first honed his modeling skills at North Carolina State where he received a Bachelor of Science, Masters and PhD in statistics.
When he’s not uncovering new ways to give your models that little bit of boost, you might find Ben at the gym doing the same for his weightlifting routine. Ben loves to see improvement and is constantly on the lookout for techniques and tweaks that will deliver.
Data nerd-tastic fact about Ben: He’s an avid and successful participant at Kaggle. This data science competition site—recently acquired by Google—is where data scientists go to play, and Ben is one of its top participants. His best contest results to date were for predicting how many customers would opt for a Japanese restaurant on any given day. (And for you data scientists out there, his RMSLE score was .513).
What could your credit union achieve if you made data and collaboration part of your strategic game plan? Rely on Tim Peterson to help you find out.
Tim brings an extensive list of accomplishments to AdvantEdge Analytics. Prior to heading our staff, he was the chief information officer for CUNA Mutual Group where he led the company’s IT teams and supported its long-term strategic technology goals.
Before that, Tim served as an executive vice president at Wellmark where he was responsible for the Business Technology Services division and led a multi-year transformation initiative that focused on consumer-facing, distribution, product, and back-office capabilities.
Tim also spent 12 years at UnitedHealth Group, where he held senior management roles in its health analytics and consumer business (Optum). He played a key part in their strategic transformation from B2B to B2C through several mergers, acquisitions, and organic growth.
Tim earned his MBA from the University of Minnesota Carlson School of Management, and his BBA, in Management Information Systems, from the University of Wisconsin – Eau Claire.
Tim’s commitment to the technology space goes beyond the office. He was a 2012 appointee to the State of Iowa Technical Advisory Council, and Tim currently serves on the Madison Health Tech Advisory Board for the Greater Madison Chamber of Commerce.
When Tim’s not leveraging data to drive strategic transformation you’ll find him enjoying time with his family or clearing brush at his hobby farm.
Data nerd-tastic facts about Tim: Tim has nearly two decades of experience in the land of IT and a reputation for innovation and transformation. Check out his LinkedIn page for a complete overview.
When it comes to optimizing your data, everything might start with having the right model. But it can’t end there. Because the right model will only get you so far: What you really need is the right execution strategy. And that’s where Vicki Potter comes in.
Vicki describes herself as a “data translator for models.” In this role she’ll work with both your staff and our Insight Activation team to ensure your data is delivering meaningful, measurable results. That might require tweaking your model, revising how your data is tracked, modifying your marketing strategy or uncovering and sharing best practices with staff. In short, turning your data insights into action.
Vicki sees data as “the new petroleum” and is hard at work finding the best ways for it to fuel credit union success.
Before joining our staff, she gained deep analytics experience in a variety of roles. Vicki was most recently an analytics consultant for CUNA Mutual Group’s TruStage Insurance and prior to that served as a senior financial analyst for another division of CUNA Mutual Group. In that position she provided financial performance consulting to a variety of product teams and business units.
Vicki’s path to data execution mastery started with a Bachelor’s degree in mathematics from the University of Northern Iowa.
When Vicki isn’t looking for patterns in your data, she’s likely focusing on a different type of pattern: crotchet. Vicki finds the rhythm, counting and patterns of this hobby a great way to unwind.
Data nerd-tastic fact about Vicki: She loves to score baseball games, analyze stats and predict changes in performance (sound familiar?). Vicki is amazed by the many ways data has reshaped the sport: Did you know the metrics are even driving how Little Leaguers learn to play? Ask Vicki to tell you more.
When insights are everywhere, you need a hands-on data connoisseur who can screen out the static and focus on the meaningful.
We count on Raj Rathi. Raj has significant experience in trading and the financial industry, spent nearly decade helping credit unions navigate data-driven strategy, and was the co-founder of data analytics firm, SavvyIntel (acquired by AdvantEdge Analytics).
At AdvantEdge, Raj heads up data platform development. He keeps his eye on the ever-changing business landscape in credit unions -- everything from underwriting, lending originations, branch performance management, product pricing, credit committee, and ALCO -- and ensures our platforms reflect the dynamic environment they live in.
Raj received his master’s degree in engineering from SGGS Engineering college in India. He then earned his MBA in finance. In 2007, he became a Chartered Financial Analyst® charter holder (CFA).
When Raj isn’t getting life lessons from Warren Buffet or the Dalai Lama (two of his favorite inspirations), you might find him enjoying the serenity of a national park (he’s visited more than 20) or listening to a Tim Ferriss podcast.
Data nerd-tastic facts about Raj: He has a passion for mentoring data technology to help credit unions leverage data easily and efficiently. He is obsessed with bringing simple solutions for complex problems.
Ask Tammy Schwartzer what role she plays in credit unions’ digital transformation and she sums it up in a word: coach. To her this title perfectly captures the mix of marketplace knowledge, holistic team building, and proven strategic skills she brings to our credit union partners.
Tammy believes her role is especially crucial at a time when credit unions are keenly aware of data’s importance but not always sure how to uncover the best data and use it effectively. Work with Tammy and she’ll turn your data tsunami into a resource that’s easy to understand and apply. And you’ll have the measurable results to prove it.
Before joining the AdvantEdge Analytics Insight Activation team, Tammy was a senior-level marketing strategist at CUNA Mutual Group. In this role she helped a variety of credit union marketing leaders and teams delve into and address their business objectives and marketing challenges—and data analytics played a critical role. For example, Tammy was instrumental in the design of a data-based lead generation strategy that used data modeling to identify high-opportunity prospects and drive marketplace penetration for credit-union based wealth management programs.
Her track record for turning data into results is long and proven and we’re excited to turn Coach Tammy loose on your data challenges.
Tammy holds a Bachelor of Science degree in marketing and mass communications from the University of Wisconsin-Madison.
When she’s not helping credit unions turn data insights into results, you might find Tammy indulging her passion for American history. There’s nothing Tammy likes better than digging into the past to get a better understanding of the people and personalities who shape the future. Sound familiar?
Data nerd-tastic facts about Tammy: She’s been using data to inform her strategies since the days when most data collection relied on focus groups, census information and sponsored research (and wishes a younger Tammy could have access to even a fraction of the digital DNA available to marketers today!). One standout project: using data to help a fledgling waterpark resort identify and connect with a unique and underserved market and successfully reinvent their brand.
When you’re competing with fin-tech, deep-pocketed tech giants, and banks with a few more digits in their asset column, data isn’t just important—it’s vital.
John understands that. And it’s why he spends his days showing credit unions how they can leverage the power of data to do what they do best: improve their members’ lives.
John has spent his entire career helping credit unions evolve and build value for their members. He’s worked in credit unions, for system service providers, for CUSOs, and for credit union charitable organizations. John is a seasoned data and analytics strategist with deep experience helping C-level professionals understand how technology, software, and analytics can improve efficiency and member value.
John holds a degree in economics from Wesley College in Delaware and a Master’s in Business Administration from Wilmington University.
John is passionately committed to the credit union difference and believes deeply in the value credit unions bring to financial services. He’s excited to prove how embracing data and analytics will help credit unions evolve and better meet member needs.
When he’s not showing credit unions how to harness the power of data, you can find John spending as much time as possible with his kids, coaching youth baseball, and serving on non-profit boards, including the POWER of Play Foundation, which serves foster children, and the Carolinas Credit Union Foundation, which serves at-risk youth in the Carolinas.
Data nerd-tastic facts about John: Remember when multi-factor authentication via biometrics and retina scans was something you only saw in sci-fi movies? John helped make it an everyday reality for credit unions with his work on the AnchorID platform.
Do you really understand what your members need? And are you taking the right steps to provide it?
To Janis Vandermeer, those two questions are at the heart of a good credit union/member relationship. She believes they can only be answered with the right data and a commitment to build off the insights it uncovers. And that’s exactly what Janis is helping credit unions do better, as part of our Insight Activation team.
Janis has spent her career finding ways to help consumers improve their financial health and knows the critical role data can play in that effort. During her more than 20 years in the banking industry and her decade plus in the credit union system, Janis has learned how to ask the right questions and deliver solutions based on what she discovers.
Before taking on her current role, Janis was a lending protection manager for CUNA Mutual Group. There she stressed the importance of taking a holistic approach to understanding and meeting members’ financial needs. This experience laid a great foundation for her current work to help credit unions reduce member attrition and improve the effectiveness of their indirect model.
Janis sees herself as a creative analytic. When she’s not applying that creativity to her job, she’s often channeling it to tackle a home remodeling project. Janis is one of those rare people who can see a space and know exactly what it needs to be amazing. She loves every part of the remodeling process—from conceptualizing to construction, project management to the “icing on the cake,” decorating. And she especially loves the moment when whomever she’s created the space for gets to see the final, jaw-dropping result.
Data nerd-tastic fact about Janis: Janis loved digging into our pilot findings. But what did she love most? Was it the chance to use her exceptional data management skills? Or the chance to use her creative analytic abilities to better understand best practices? We’re guessing it’s a bit of both and think you’ll be excited to benefit from the results.
Jason Veenker likes to describe what he does as “making lives better, one credit union member at a time.”
His path to accomplishing that? Technology, data, and exceptional storytelling.
Jason has spent years working with some of the world’s top companies to learn what it takes to keep their businesses thriving and competitive. He’s seen time and again that while the right data matters, organizations will only use it appropriately if they understand the insights behind the numbers and what to do with them. Jason sees himself as a data translator who connects the dots and shares the data story in a way that drives understanding, action, and results.
He comes to AdvantEdge Analytics from ForeSee with a deep background in predictive customer experience analytics for the financial sector. There Jason helped capture, develop, and share best practices through thought leadership, research, and business development. Prior to that Jason served as a trusted advisor to Fortune 500 organizations at Gartner where he delivered advisory services for IT, marketing, and supply chain executives.
One thing that’s become crystal clear to Jason during the time he’s spent working in the system: No one beats credit union members for loyalty. Jason believes a combination of loyalty and data analytics will make credit unions an unbeatable force in the financial services space. And he’s excited to drive that transformation for our credit union partners.
Jason earned a bachelor’s in marketing and an MBA from Azusa Pacific University. He also holds certificates in Customer Analytics and Business Analytics from The Wharton School at the University of Pennsylvania.
When he’s not tackling a client’s data challenges, you’ll probably find Jason in his garage. Between trying to figure out how to build whatever finishing touch his wife designed for their next event or family gathering, or tackling DIY furniture builds, Jason keeps busy attempting to deliver on grand creative ideas.
Data nerd-tastic facts about Jason: Several years ago, Jason mastered the Rubik’s cube and can solve the puzzle in less than three minutes. However, he has no designs to take on the world record of 4.22 seconds.
The next time you have an “ah-ha” moment from your data, chances are you won’t be looking at a spreadsheet. You can thank Jamie Wenger for that: The mastermind who turns million points of data into easy-to-use visualizations and automated stories.
Each day, Jamie and the six development and implementation teams he leads are hard at work making sure you have visual tools that quickly and accurately convey the critical insights from your data. Jamie compares his work to that of a private investigator: someone who’s scrutinizing the pieces of a puzzle and working to solve and share the story at the heart of it.
This role is just the latest way Jamie has harnessed his lifelong fascination with data. Before joining our team, he was the director of Management Information System for CUNA Mutual Group, where he worked closely with credit unions to ensure the integrity and efficacy of their data and analytics.
A graduate of the CUDE program, Jamie is a huge proponent of the credit union difference and excited to help credit unions leverage their data story.
Jamie graduated from the University of Wisconsin-Whitewater and holds two bachelor’s degrees: one in geography (focusing on Geographic Information Systems) and one in history.
When he’s not finding a way to interpret, articulate and visualize data for your credit union, Jamie is probably headed to one of our country’s amazing national parks. He’s started a quest to visit every one—usually with his wife and three kids in tow—and knowing Jamie, we have no doubt he’ll succeed.
Data nerd-tastic fact about Jamie: He’s obsessed with genealogy. Jamie can trace his family history back to the 1600s and can place more than 1,200 individuals on the Wenger family tree. Ask to see his photo of the Swiss home where a member of his family has lived continuously for more than four hundred years!
“I’ve spent my career helping credit unions uncover and apply the benefits of data. I’ve seen the critical role it plays in identifying better strategies for credit union management—and how it can help credit unions improve members’ lives.”
When it comes to meeting your members’ financial needs, there’s a big difference between having a stockpile of data and knowing how to turn it into meaningful insights. And that’s why you need Lorrie West, strategy guru and data expert, on your side.
Lorrie has always been passionate about the power of data and the importance of credit unions. After all, her grandmother helped found one. And she personally spent 31 years years there, starting as a teller and working for decades as a senior business analyst. Building on that success, Lorrie was later one of the founders of a CUSO that helped create and market Technology Navigator, a reporting and analytical solution for credit unions.
In her role as an AdvantEdge Analytics’ client strategist, Lorrie calls on the many years she spent helping both her own credit union and others leverage data insights to drive enhanced strategies and tactics.
Lorrie holds an M.B.A. from the Campbell University, Lundy-Fetterman School of Business.
When Lorrie isn’t helping credit unions uncover meaningful data trends you can find her sewing, crafting, swimming and doting on her grandchildren. And she’s so committed to children and their welfare that she spent 10+ years as a member of a pre-school board.
Data nerd-tastic facts about Lorrie: Although she originally planned on a career in accounting and operations, once Lorrie saw the difference data could make—especially through the “magic” of Marketing Customer Information Files (MCIFs), which cluster member data into identifiable, actionable groups—she was hooked on analytics.